IT notes class 10
Unit 1: COMMUNICATION SKILLS
Session 1: METHODS & TYPES OF COMMUNICATION
Q1. What is communication?
Communication is the process of exchanging or passing of information, idea
or thought from one person to another through speech, writing, signals or
body language.
Q2. What is the purpose of communication?
The purpose of communication is that the receiver fully understands the
received information in the right context. Communication is complete only when
the receiver has correctly understood the message.
Q3. Explain the process of communications.
The process of communication consists of the following seven steps, known as the
'Elements of Communication':
1. Sender ----> 2. The idea/message ----> 3. Encoding (e.g. Converting voice to phone signals)----> 4. The Communication channel (e.g. mobile phone/PC) ----> 5. Decoding ( converting the phone signal to voice) -----> 6. The Receiver -----> 7. The feedback -----> )(Encoding ----> The communication channel -----> Decoding ---->) Sender.
The above sequence makes one communication cycle. The process of communication consists of one or more such cycles.
Q4. What are the various Elements of communication?
Following are the seven elements of communication:
1. A sender or messenger: He is the person who starts the communication.
2. The idea/information/message that is being sent.
3. Encoding: Converting the message in to a form that is suitable for transferring it through the channel of communication. Example converting voice into phone signals.
4. The communication channel: It is the physical medium used for sending the message. Example Phone, TV, Internet, Email, Post or courier, newspapers, meetings and seminars or social media.
5. A receiver of the information. It is the target audience.
6. Decoding: Converting the received information into the form that can be understood by the receiver e.g. converting the phone signal back into voice.
7. Feedback: It is the reply given by the receiver to the sender conveying that his message is fully understood.
Q.5 What is the significance of communication:
Following are reasons why communication is so significant:
1. It helps us understand people better by removing misunderstandings.
2. It helps us understand thoughts and expressions.
3. It helps us in education and learning.
4. It brings people closer.
5. It helps people work together as a team.
Q.6 What are the different ways of communication?
Communication can take place in any of the following ways:
1. Verbal form : Communicating orally
2. Non-verbal form: Communicating using body language, gesture and tone.
3. Written form: Using hand written or printed information.
4. Visual form: Using pictures, diagrams, logos, posters, maps or graphs.
Q.7 What is Effective communication?
It is the right way of communication that makes right impact by delivering
the right message. It requires choosing the right words, tone, gesture
and body language to make effective communication.
Q.8 What are the pros and cons of Verbal/Oral communication?
Pros:
1. It is straight forward. Easy to express the feelings, explain the meaning
and convey the message.
2. It is mostly interpersonal and interactive communication.
3. It is a fast and quick form of communication. There are no connection issues
because mostly the sender and receiver are in front of one another.
4. The sender gets instant feedback as he can see and judge the feedback of
the audience.
5. It helps in building personal and professional bonds.
Cons:
1. It requires proximity i.e. the sender and receiver must be at the same place
and time.
2. There are no permanent records for oral conversations.
3. It is not complete form of communication as it may need other forms of
communications, such as written and visual communication.
4. There are emotional barriers such as the speaker or the receiver may not be in a
good mood at that time.
Q.9 What are the pros and cons of Non-verbal communication
Pros:
1. It makes demonstration very easy.
2. It is easy to convey message where verbal communication is unable to reach.
3. There is no language barrier, as it is easily understood by all even if there is no
common language.
4. It conveys message very fast.
Cons:
1. It is not suitable for lengthy messages.
2. This is also an incomplete form of communication as it cannot communicate the details.
3. There are high chances of misinterpretation.
4. Cultural differences may lead to wrong interpretation.
Q.10 What are the pros and cons of Visual communication?
Pros:
1. It reinforces other forms of communication. Visual aids when used with oral or
written communication, it makes the message more clear.
2. It can explain many things which cannot be explained in words. For example graphs
easy convey the data than lengthy text reports.
3. It removes the barriers of qualification or language as it is easily understood by all.
Cons:
1. It is more expensive.
2. Requires to be stored in special way.
3. It is very time consuming to prepare visual aids such as graphs and posters.
4. It is also not a complete form of communication, as it needs other forms of communication
too.
Q.11 What are the pros and cons of Written communication?
Pros:
1. It can be stored permanently for later use or reference.
2. It has a legal status as it can be used as evidence for legal purposes.
3. It is very easy to be produced in duplicate and big quantity, which makes it easy to circulate in the public.
4. It is suitable for sending lengthy information such as annual budget, reports etc.
Cons:
1. It is costly as it requires lots of effort and money to write and print.
2. It is very time consuming.
3. It creates a barrier of language and qualification as it should be known by both the parties.
4. Requires a special form of storage that is costly.
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