IT notes class 9
Part A
Unit 1: COMMUNICATION SKILLS
Session 1: What is communication
Q1. What is communication?
Communication is the process of exchanging or passing of information, idea
or thought from one person to another through speech, writing, signals or
body language.
Q2. What is the purpose of communication?
The purpose of communication is that the receiver fully understands the
received information in the right context. Communication is complete only when
the receiver has correctly understood the message.
Q3. Explain the process of communications.
The process of communication consists of the following seven steps, known as the
'Elements of Communication':
1. Sender ----> 2. The idea/message ----> 3. Encoding (e.g. Converting voice to phone signals)----> 4. The Communication channel (e.g. mobile phone/PC) ----> 5. Decoding ( converting the phone signal to voice) -----> 6. The Receiver -----> 7. The feedback -----> Encoding ----> The communication channel -----> Decoding ----> Sender.
The above sequence makes one communication cycle. The process of communication consists of one or more such cycles.
Q4. What are the various Elements of communication?
Following are the seven elements of communication:
1. A sender or messenger: He is the person who starts the communication.
2. The idea/information/message that is being sent.
3. Encoding: Converting the message in to a form that is suitable for transferring it through the channel of communication. Example converting voice into phone signals.
4. The communication channel: It is the physical medium used for sending the message. Example Phone, TV, Internet, Email, Post or courier, newspapers, meetings and seminars or social media.
5. A receiver of the information. It is the target audience.
6. Decoding: Converting the received information into the form that can be understood by the receiver.
e.g. converting the phone signal back into voice.
7. Feedback: It is the reply given by the receiver to the sender conveying that his message is fully
understood.
Q.5 What is the significance of communication:
Following are reasons why communication is so significant:
1. It helps us understand people better by removing misunderstandings.
2. It helps us understand thoughts and expressions.
3. It helps us in education and learning.
4. It brings people closer.
5. It helps people work together as a team.
Q.6 What are the different ways of communication?
Communication can take place in any of the following ways:
1. Verbal form : Communicating orally
2. Non-verbal form: Communicating using body language, gesture and tone.
3. Written form: Using hand written or printed information.
4. Visual form: Using pictures, diagrams, logos, posters, maps or graphs.
Q.7 What is Effective communication?
It is the right way of communication that makes right impact by delivering
the right message. It requires choosing the right words, tone, gesture
and body language to make effective communication.
Q.8 What are the seven basic principles of communications.
Following are the seven basic principles, known as 7C's of communication:
1. Clear: Keep the message simple and clear.
2. Concise: Keep it to the point.
3. Correct: Use correct facts.
4. Complete: Convey all the facts.
5. Courtesy: Be respectful and courteous.
6. Coherent: Stick to the main topic.
7. Concrete: Be specific, don't make any assumptions.
Q.9 What are the factors that influence communication?
Following are the factors that influence the quality of communication:
1. Language barriers - it is difficult to talk for people of different languages.
2. Cultural barriers - difficult culture and beliefs cause misunderstanding and confusion.
3. Personal barriers - differences in interest, mood, feelings and attitude cause misunderstanding.
4. Gender barriers - men and women are unable to understand one another's problems and feelings.
5. Physical and environmental barriers - it is difficult to communicate with physically challenged people.
6. Perceptual barriers - it is difficult to communicate with people having different perception due to
personal experiences and prejudice.
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