IT notes class 10
Part A
Unit 1
Session 2: FEEDBACK IN COMMUNICATION
Q1. What is the meaning of Feedback?
Feedback is the reply sent by the receiver to the sender of a message,
stating that the message has been correctly received.
Q2. What is the importance of Feedback?
following are some of the reasons why feedback is so important:
1. It ensures that the message has been received correctly and hence the communication is complete and successful.
2. It helps sender avoid mistakes.
3. It motivates the sender.
4. It promotes friendly work environment.
5. It boosts learning by bringing the focus to the goals.
6. It forms the basis of better understanding.
Q3. What are some of the forms of Feedback?
Feedback can be of following four forms depending on the type of communication:
1. A smile or nod can be a form of feedback in interpersonal communication.
2. A question or clarification or reiteration is also a feedback in interpersonal communication.
3. A 'Thank you note' or an 'Acknowledgement note' can be a feedback in written or digital communication.
4. Audience clapping or hooting are two types of feedback in public speech.
Q4. What are the characteristics of an effective feedback?
Following are the six characteristics of an effective feedback:
1. Intention: The intention of the feedback is to ensure that is communication gets successful. It is a way
to report to the sender if the message is not received or if there are any errors in it.
2. Specific: The feedback should be about one particular thing that is most important.
3. Clarity: The feedback should be clear and easy to understand.
4. Fair and Non-judgmental: Useful feedback does not pass judgement on the message, it only conveys that the message
has been correctly received or not.
5. Timeliness: The feedback must be fast and prompt to ensure effective communication.
6. Usefulness: The feedback should be useful in such a way that it improves the communication.
Q5. What are the different types of feedback used in communication? Give suitable examples of each.
1. Formal and Informal:
Formal feedback follows a pre-fixed standard format. It takes time to construct hence it is not instantaneous.
Example: "Please accept my apologies".
Informal feedback is spontaneous and does not follow any standard format. Hence it is instantly conveyed.
Example: "Congratulations! Good job!"
2. Descriptive and Non-descriptive:
Descriptive feedback provides detailed information such as some suggestions or analysis.
Example: "All points should have be written separately, but only a few were in that order. Also
some important points are missing."
Non-descriptive feedback provides information without any suggestions or analysis.
Example: "I liked your answer but it needs improvement".
3. Specific and Non-specific:
Specific feedback talks about any one point only.
Example: "I liked the role of the father in the story. Every father should be like him."
Non-specific feedback talks about the entire thing and gives a general overview.
Example: "I like your story. It is good."
4. Positive or Negative feedback:
Each of the above feedbacks can either be positive or negative. A positive feedback appreciates the
message while a negative feedback complains or contradicts the message.
Q6. What type of feedback should be used when it is to be stored for some legal purpose? why?
A written feedback should be used for legal purpose, because it can be stored permanently and
it can be easily produced as an evidence in the court.
Q7. What types of feedbacks can you use for giving instant feedback? Why?
1. Informal feedbacks because it is spontaneous and hence takes no time.
2. Non-verbal feedback such as a smile or nod, because its an immediate reaction
that takes no time.
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