Part A
Unit 1: COMMUNICATION SKILLS
Session 2: VERBAL AND NON-VERBAL METHODS OF COMMUNICATION
Q1. What is verbal communication?
Verbal communication is a type of oral communication which is done only through spoken words. It takes place in forms of group discussions, speeches and conversations. It is the most common form of communication.
Q2. Name the factors that define effective verbal communication.
Following factors define effective verbal communication:
1. The volume of the speaker
2. The tone of the speaker
3. The speed of speaking
4. Clarity of speech
5. Vocabulary of the speaker
6. Body language of the speaker
7. Listening ability of the audience.
Q3. What are the components of Verbal communication?
Following are the four components of Verbal communication:
1. Clear speech of the sender. The sender's words should be fluent, clear and audible. Sender should avoid using abbreviations.
2. The listening skills of the receiver. Receiver should be attentive and focused.
3. Common language. Both the sender and receiver should use a common language and both should be proficient in that language.
4. Listener's comprehension. The ability to understand the meaning from spoken information should be good.
Q4. What are the types of Verbal communication?
Following is the four types of Verbal communication:
1. Intrapersonal communication: It is the mental conversation that we have with ourselves while thinking or praying.
The person is both the sender as well as receiver himself.
2. Interpersonal communication: It is the face-to-face or one-to-one talk between two people.
3. Small group communication: When more than two people talk with each other such as in group discussions, meetings, or
friendly group chats.
4. Public communication: When one individual speaks to a large audience, such as in election campaigns, lecture theaters etc.
Q5. What are the 3P's of public speaking?
Following are the 3P's of public speaking:
1. Prepare 2. Practice and 3. Perform.
Q6. What are the advantages and disadvantages of Verbal communication?
Advantages:
1. It is easy and quick for the speaker.
2. Receiver's response is also quick.
3. Sender can immediately update or modify his speech according to the response of the receiver/audience.
4. Less expensive.
5. Has powerful effect on the listener.
Disadvantages:
1. The cultural differences of the speaker and the listener can cause misunderstandings.
2. It has no legal validity.
3. Not suitable for lengthy messages.
4. If complicated words are used it can be difficult to understand.
Q7. What is non-verbal communication?
It is the process of communication without using words either spoken or written.
It is the communication that we do using our body language, gestures, expressions and behaviour.
There is no use of any words or sound. Such as a smile, a wink, or a thumbs up.
Q8. What are the components of Non-verbal communication?
Following are the seven components of Non-verbal communication:
1. Body language: A straight body conveys confidence and energy while a lowered or bent body
conveys weakness and lack of confidence.
2. Facial Expressions: Human emotion such as anger, happiness, fear, sadness, surprise etc.
can be conveyed by the different facial expressions.
3. Gestures: It is our hand movements that helps us to express an idea, a signal or an emotion.
4. Proximity: It is the distance between the sender and the receiver. It depends on the relation between the sender and
the receiver.
5. Eye contact: Eye contact builds trust and connection with the listener while talking. The duration of eye contact with
any person should not be more than 2-3 seconds.
6. Voice tone: It reflects the emotion and intent of the speaker. E.g. the tone can be casual, friendly or serious.
7. Touch: Many emotions are conveyed by touch. A warm handshake conveys welcome and promise,
a pat by a teacher conveys encouragement and a gentle hug by mother conveys love and care.
Q9. What are the advantages and disadvantages of Non-verbal communications?
Advantages:
1. It is very easy.
2. Requires very less time.
3. Does not creates language or qualification barriers.
Disadvantages:
1. Long and detail messaging is not possible.
2. For some people it can be difficult to express and understand.
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